You can use your card at any ATM in South Africa to withdraw cash and at merchants displaying the MasterCard sign to pay for goods or services. You can also get cash back at merchants when you pay for your purchases.

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You may only draw cash at an ATM or get cash back when you pay for goods or services at a merchant.
To get your balance, SMS your card number to 34543.

The card is not meant to store money; it is intended to be used by you to withdraw cash and pay for purchases within your earning period. Should you need to store money, you may go into a branch and open a savings account. Please take your identity document and proof of residence with you.

If your card expired within the past three years you can go to the person who gave you the card and get them to transfer the funds onto another card. If your card expired more than three years ago, you can go to any Standard Bank branch with your card and identity document and claim the money on your card. You will not be paid any interest.

You may only use your card in South Africa; any transaction attempted in another country will be declined.

You should call 0861 115 196 or advise the person who gave you the card as soon as possible. Your card can be stopped to prevent anyone else from withdrawing your money. Unfortunately, any money on the card that is used before you stop your card may be lost.

The card is intended to pay you and is not an account; no one else other than the person who gave you the card may load money onto your card, including yourself.

Any debit orders loaded on your card will not be paid. This includes any deductions made by micro lenders.

Your PIN cannot be reissued or reset. You need to request the card provider to give you a new card and transfer the funds on your old card to your new card.

You will need to call 0861 115 196